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Your Google Assistant recordings are being listened to by human operators

By Scott Adam Gordon

google pixel 3 in hand google assistant voice

A Belgian broadcaster has shed light on what goes on behind closed doors of Google’s Assistant voice transcription work (via The Verge). The broadcaster, VRT NWS, spoke to three anonymous sources and listened to more than 1,000 recordings while investigating the transcription process.

VRT NWS learned that Google employs human contractors to transcribe certain audio in order to improve the service. However, these often include personally identifiable, private details. VRT NWS says it was able to contact some people based on the sensitive information — like addresses — included in the recordings.

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Further, the broadcaster found 153 of the samples it listened to appeared to have been recorded without the user clearly giving the “OK, Google” hot phrase.

These recordings sometimes include sensitive discussions recording love, children, health, money, etc. One of VRT NWS …read more

Source:: android authority